Maintenance Contracts

Maintenance contracts are available for all Paxar garment label printing systems and Paxar Monarch barcode printers.

If you would like information on the service options and maintenance contracts available for Paxar garment label printers please click here to contact us.

For details on the maintenance contracts for the Paxar Monarch range of barcode printers, please read on, or click here to contact us.

Our worldwide, nationwide team of service technicians are the most dedicated force in the barcode field. Not only do they service the Paxar Monarch range of printers but also a range of other brands too.

So whatever the application, Paxar can be working along side you after the initial purchase to ensure that you get the best from your printer. With most bar code manufacturers outsourcing service to third parties, customers can have a long wait to get their printer serviced. Not an ideal situation you’ll agree.

Our depth of knowledge and experience means that we understand how these products fit into your business.

Here at Paxar we pride ourselves on the level of support we offer to our customers with an extensive range of services.

• Service Help desk
• In house service repair centre
• Software support
• Extensive parts centre
• Service Agreements
• Extended warranties that keep you covered
• Installation and training
• Technical support
• All Paxar products are covered by our Customer Satisfaction Guarantee

Service Agreements to Suit You

Paxar offers a range of service contracts from different levels of coverage and packages to individually tailored solutions. Contact your nearest office to discuss your requirements or for more information on examples of services offered by Paxar locations please read the below;

Many customers prefer to take a Service Agreement because of the benefits that it provides which can include:

Products receive a periodic preventative maintenance that can extend the life of the printer. Paxar has customers with products that are regularly serviced that have produced volumes three fold the life expectancy of the product.

All repairs are at a fixed annual cost, no nasty surprises.

Customers can qualify for the Customer Satisfaction Guarantee by simply using Paxar supplies, help and advice only a telephone call away.

Choose from the range of Service Agreements Paxar have developed to suit your requirements whatever printer or supplies you use.

For details on the Service Options for our Garment Label Printers, please click here to contact us.

	Gold
	Use only Paxar original consumables Eligible for Customer Satisfaction Guarantee 8-hour call out Full UK coverage 1 preventative call / 6 emergency calls On-site service during warranty period Includes all parts and labour 1 printhead per annum Telephone Technical Support Free installation and training

	Gold Option
	Use NON-Paxar original consumables 8-hour call out Full UK coverage 1 preventative call / 4 emergency calls On-site service during warranty period Includes all parts and labour 1 printhead per annum Telephone Technical Support

	Silver
	Use only Paxar original consumables Eligible for Customer Satisfaction Guarantee 8-hour call out Full UK coverage 1 preventative call / 4 emergency calls On-site service during warranty period Includes all parts and labour (excludes printhead) Telephone Technical Support Bronze

	Bronze
	Use NON-Paxar original consumables 2 days call out Full UK coverage 1 preventative call / 3 emergency calls On-site service during warranty period Includes all parts and labour (excludes printhead) Telephone Technical Support

	Bronze Option
	Use NON-Paxar original consumables 8-hour call out Full UK coverage 1 preventative call / 3 emergency calls On-site service during warranty period Includes all parts and labour (excludes printhead) Telephone Technical Support